Support

FAQ

FAQ

  • Absolutely not! The units are class-compliant MIDI, plug-and-play, and all programming can be done right on-board.

    However we also have an app available that runs on both Mac, Win, & Linux, to make programming your Fader that much easier, PLUS the ability to save and reload presets, backup/restore the unit, and other useful functions.

  • Yes! The onboard Fader OS software is intuitive, and you can program the unit without a computer.

    Also available is a simple app for programming it on Mac, PC, or Linux.

  • No, these are high quality, passive Japanese Alps faders. Generally motorized faders are not useful when editing MIDI CC values.

  • The faders we make are all standard class compliant MIDI faders. They will work with most DAWs that read MIDI data, including:

    • Ableton

    • Cakewalk

    • Nuendo/Cubase

    • Kontakt

    • Logic Pro

    • Reaper

    • Studio One

    • 1010Music Blackbox

    • Plus many more

    Some DAWs do not work natively with our faders (or ANY of the common MIDI faders offered), including:

    • Digital Performer

    • ProTools

    • LUNA

    In the case of ProTools and Digital Performer, you can get them to work by using MIDI translation software, such as what you find at https://www.bome.com/products/miditranslator.

    I have made a video on how this works, which you can watch here:

    How to ProTools with ANY MIDI Faders!

    If you buy a fader from me, I can offer you 15% off the price of the Bome software. Just contact me and I'll hook you up.

    LUNA should also be possible to translate with the software above, although I have not spent time with the unit to verify functionality.

  • PC, Mac, or Unix will all work fine.

  • No! All the units are class-compliant MIDI, plug and play, and they do not require any drivers to work.

  • All units come with a 2-year warranty on manufacturer defects. Additionally, you have 30 days to evaluate them.

    But we haven't gotten a single return yet ;)

  • While MIDI 2.0 spec has been around now for a few years, it will still be some time (a few more years likely) before it's widely adopted or implemented.

    Our units are MIDI 1.0 compliant, but when MIDI 2.0 does hit the scene in a big way, be assured that they will be compatible with MIDI 2.0 100%, as MIDI 2.0 is backward compatible.

  • We want you to be thrilled with your faders! If for some reason you're not, you have a full 60 days to return a unit to us.

    See our returns page for details.

  • First, don't panic! It's probably just the cable. If you use a USB-C to USB-C cable, it won't power up.

    Totally inconvenient! I know! I have solved this issue with a new internal cable, and you can contact me to obtain one for free (just pay shipping).

    In the meantime, use the USB-A to USB-C cable provided with the unit, and you'll be fine.

    If that doesn't solve the problem, then of course please contact me for further support.

Manuals

Fader Pro/Premium

Fader Micro/Premium

Fader Presidential

Presidential V 5.x+

Downloads

Fader OS (Firmware)

The latest FaderOS (firmware) works on faders from July 2023 or later. Older fader units may be upgraded, but please contact me for details.

Instructions:

FaderOS (Firmware) Downloads:

Scene Editor App

There is a brand new app for your fader called the Scene Editor that is available on Mac, PC, and Linuxmint.

With the app, you can:

  • Change all major aspects of your scenes, from the scene name, to CC numbers and names, to fader ranges, MIDI channels, and more.

  • The app does not do device-specific configurations like editing color themes, changing screensavers, switching views, etc.

  • You do not need the app to program the unit!

  • You will need to upgrade your firmware to 6.x, and you can download the firmware above.

  • For details on the current version, click here.

Instructions:

  • Download the correct version for your OS below.

  • By downloading the app, you agree to the EULA included in the folder or with the app.

Scene Editor Downloads:

After you download - Important Instructions:

Mac:

  • Open the install file and drag the MusioTech folder anywhere you wish – the app is now installed.! Easy-peasy.

  • Move the whole folder anywhere to relocate the app and data.

  • I suggest you relocate the app folder first before running the app so that the data file locations are set correctly. Otherwise you’ll get an error message when you first run the app (which is no big deal, but avoidable).

  • Scroll down or click here to see important info about a Mac error message you may get when trying to install the app.

PC/Linux:

  • On PC or Linux, you can right-click the zip folder to extract the files anywhere you wish – the app is now installed.! Easy-peasy.

  • Move the whole folder anywhere to relocate the app and data.

  • I suggest you relocate the app folder first before running the app so that the data file locations are set correctly. Otherwise you’ll get an error message when you first run the app (which is no big deal, but avoidable).

Learning the App:

  • There is a manual in the app folder after you install the app.

  • You can also download the app manual here.

  • You can watch videos on the app by clicking here.

On Mac if you get the message :

“Scene Editor is an app downloaded from the Internet. Are you sure you want to open it?”

*Mac Error Message

A Macintosh error message that states "The file is downloaded from the internet. Are you sure you want to open it?"

  • Click Open. The file is safe!

  • I am an official Apple developer, and this is the default message all Mac apps show unless you download from the App Store.